Your Most Common Questions Answered

Account & Orders

A few common questions about setting up your account and managing your order.

Please follow this link https://honorinitiativewholesale.com/account/register to submit your Honor Initiative Wholesale application. Once we receive your application we will get back to you in 24 - 48 hours. Please note, if you don't hear from us within 48 hours, please check your email spam folder for our activation email.

We do not currently (2024) have an order MOQ. However, we do have a minimum value set in place per item because we provide our wholesalers with an extremely fair margin of 50% on our products. Our wholesale program is set up in a way so it can be mutually beneficial for us and our professionals. The minimum ensures that the order size will be large enough in value for us to make a reasonable profit as well.

Click password reset - be sure to check your junk/spam email folders for this email because sometimes it can go there.

If you qualify for tax exemption, please email your certificate to our finance team: debbie@honorinitiative.com

Retailing Honor Initiative

A few common questions about bringing in some Honor Initiative products into your shop.

When placing your order, you agree to terms and conditions that state you will follow our MSRP pricing. This means you must retail the products no less than what we have listed on our website. If you would like to retail them at a higher value, you are more than welcome to do so.

Yes, you can bundle the products and sell them at a discounted rate. We also do this on our website for our regular customers.

On our wholesale website, you will see Resources listed in our menu. You can access product knowledge, social assets and photography there. These assets are here for you to use on anything you need like social, email marketing or for your staff.

Shipping & Billing

Below are shipping and billing questions that our customers frequently ask.

All wholesale orders are made to order and currently have a 2-3 week lead time. However, we do strive to have products shipped out within three business days. We ship via USPS first class and priority shipping to ensure you get your products quickly. We will send you an email with tracking information as soon as your package ships so you know exactly when to expect your order.

USA orders: Orders over $500.00 ship FREE. All orders below $500 will be charged standard carrier rates.

International orders: 
Rates vary based on the country and weight of order.  Please allow extra time for your order to get to you, due to Customs Clearance and Export procedures.

Yes we do. We currently ship everywhere in the United States, Canada, and its territories. Shipping to Canada is done primarily through Canada Post, and an international processing fee is included in your shipping calculation. 

We also ship to the United Kingdom, Australia, New Zealand, Hong Kong, Germany, Japan, Korea, and Mexico. International shipping is done through USPS First Class International Mail and shipping rates are calculated at checkout based on your country, order size and order weight.

We offer free USA shipping on orders of $500.00 or more. USA orders under $500.00 will be charged standard carrier rates.

Yes, we do!

Once we send you your tracking number, just click the link and it'll bring you to the tracking history webpage for USPS. From there you'll be able to track your shipment history.

Tracking History: Clicking on the "Tracking History" tab for items that are shipped by USPS will allow you to see your orders movement from facility to delivery.

This tab is located directly under the tabs that say “Text & Email Updates” and “Delivery Instructions”.

Shipping Label Created: This means the shipping label has been created for your order and it should be handed off to our third-party shipping partner soon.

Arrived Shipping Partner Facility, USPS Awaiting Item: This means that your item was picked up by our third-party shipping partner, who will transport the item to your local USPS hub, and pass it off to USPS for “final mile” delivery. The delivery status will usually update once the status has been transferred to USPS and/or is out for delivery.

Arrived at USPS Origin Facility: This means that the package has been delivered to a USPS facility and is waiting to be processed so it can get into the hands of your local USPS delivery people.

Departed USPS Facility: This means that the package is being moved from one facility to another, or to your local post office. Once the order reaches your local regional facility, it should be out for delivered very soon!

We can ONLY guarantee changes to addresses within 30 minutes of placing an order. If you ordered less than 30 minutes ago, please Contact Us ASAP! While we can't guarantee a change of address, we can do our best!

So you've been waiting for a few days and your package doesn't seem to be moving? We know this can be frustrating, and we certainly understand how you feel!

Sometimes, there's a delay between the info being updated and the actual movement of the package from our warehouse. It's often the case that the package is actually in transit to its destination or has already arrived, but the tracking information needs some additional time for that to reflect.

Hang tight - it's on its way!

Don’t fret just yet! USPS will sometimes mark an item as delivered but it may take a little extra time for them to get it to you, and it's usually when they're in your area.

If you’ve received a notice of delivery but you can’t seem to find your package or your tracking details show it's arriving late, it’s very likely that it will show up within 24 hours of the delivery notice. If it’s been over 24 hours since your package was marked as delivered/late, contact us - we’ll try to help!

We accept all major debit and credit cards as well as PayPal, Apple Pay and Google Pay. All transactions are SSL-encrypted & PCL-compliant.

Product Specific

Below are specific questions that our customers frequently ask about our products.

Yes, we do! Check out our testers HERE.

Every beard is different so start with a small amount as you can always add more. A little oil and butter goes a long way, however all of our products are specifically formulated to not weigh down your beard and leave it greasy.

We love to hear your feedback and ideas. If you have a product or scent that you would like to see us create, please don’t hesitate to contact us via email at wholesale@honorinitiative.com

Glad you asked! We want Honor Nation to be educated on the ingredients that are in our grooming products so we have made an Ingredient Index just for this reason. If you go to the footer of our website, you can find the glossary which details all the natural ingredients you can find in your beloved Honor products.

The index describes all of the finest ingredients nature has to offer and tells you all about which ingredients are in specific products, as well as information about their purposes and/or any benefits they may serve.

All of Honor products are made in the USA. That means they are assembled and filled in the USA with domestic vendors. We aim to manufacture every single component exclusively with U.S. partners from product R&D to formula and packaging. If we’re unable to find U.S. partners for a certain project or product component, we resort to globally sourced materials for the first round of production while continuing to search for U.S. partners. As of 10/28/2021, the only products that we carry that are sourced globally are Kent Combs. All the other Honor components, from formula to packaging components, are made in the USA.

Although we are not certified organic, we strive to source organic ingredients whenever possible. If you have any questions about a specific product, feel free to shoot us an email at wholesale@honorinitiative.com.

Only the interns in our office — no animals though! Here at Honor Initiative, we're 100% cruelty free. We love our furry friends and would never test any of our products on them.

Company Questions

Questions frequently asked about Honor Initiative and our mental health initiatives.

We donate 5% of all sales to health initiatives and non-profits that support men's mental health.

The best way is to sign up to our emails and get notified about our events and causes. Another place would be our social media platforms where we keep our community up to date.

You can contact us with any questions and concerns through the Contact Us function on our website, by email to wholesale@honorinitiative.com or by sending us a direct message on Instagram or Facebook Messenger! We're here for all your grooming needs!

We're located in the heart of downtown McKinney Texas.

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